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Police community support officer

A Police Community Support Officer (PCSO; Welsh: swyddog cymorth cymunedol yr heddlu, SCCH), or as written in legislation Community Support Officer (CSO; Welsh: swyddog cymorth cymunedol, SCC), is a uniformed member of police staff in England and Wales, a role created by Section 38(2) of the Police Reform Act 2002, which was given Royal Assent by Queen Elizabeth II on 24 July 2002.[1] They are not warranted, but hold a variety of police powers and the power of a constable in various instances by the forty-three territorial police forces in England and Wales and the British Transport Police (which is the only specialist police service to employ PCSOs).

History[edit]

PCSOs were introduced in September 2002 and first recruited by the Metropolitan Police. The first ever PCSO on the streets was PCSO 7115 Barry Faust, who was stationed at Belgravia Police Station in Westminster, Central London. PCSO 7155 was due to begin his shift at 7am on Monday 9th September 2002, however due to a vehicle needing to go to a garage for repair, Barry and a Sergeant left Belgravia early at 6:30-6:45. En route, the duo were required to assist a lorry under a bridge - and thus Barry became the first PCSO with duties on the streets of the UK.[2]


Proposals for PCSOs in Northern Ireland were prevented by a budget shortfall in the Police Service of Northern Ireland,[3] as well as fears that the introduction of uniformed and unarmed PCSOs in Northern Ireland (PSNI constables all carry firearms) would mean they would potentially then become a "legitimate target" in the eyes of the IRA who have attacked other civilians working for the police in Northern Ireland in the past.[4] The Police Reform Act 2002 does not apply to Scotland, which consequently does not have Police Community Support Officers (the acronym PCSO in Police Scotland refers to a Police Custody and Security Officer, known as a detention officer in other parts of the UK.)


As of September 2022, there were 8,263 PCSOs in England and Wales.[5] PCSO numbers had, like those of police constables, been falling in previous years due to austerity.[6] At their prior peak in 2009, 16,814 PCSOs were employed. PCSOs represent 6.8% of total police employees in England and Wales. The Metropolitan Police has the highest contingent of PCSOs, accounting for a quarter of PCSOs in England and Wales. The service with the second largest contingent as of 2012 was Greater Manchester Police (GMP) with 837 PCSOs, which was 5% of the total.[7][8]


As of 2023, pay for PCSOs, which vary from force to force, range between £19,000 to around £26,000 per year depending on experience.[9]

Recruitment selection and training[edit]

Recruitment and selection[edit]

Police forces will recruit PCSOs through adverts placed in newspapers and on the Internet and by posters in public places. Some may use open days as a method of attracting applicants which is the same way constables are recruited. The recruitment of PCSOs has helped some police forces increase the representation of ethnic minorities among their employees.[14] Unlike with police constables, there is no set selection procedure for PCSOs and the process varies between forces[15] although section 38 of the Police Reform Act 2002 (the law that made PCSOs) requires that chief constables or Commissioners in charge of police forces have a duty to ensure a recruit "is a suitable person to carry out the functions for the purposes of which they are designated" and is "capable of effectively carrying out those functions".[16][17] Generally, PCSOs will be selected through a process that involves: an application form, interview and fitness tests; a medical test; and security and background vetting. Welsh PCSOs must have basic abilities to speak the Welsh language.[18]

Training[edit]

Unlike police constables, there is no set training procedure for PCSOs so the training given varies from force to force although section 38 of the Police Reform Act 2002 (the law that made PCSOs) requires that chief constables or commissioners to ensure a recruit "Has received adequate training in the carrying out of those functions and in the exercise and performance of the powers and duties to be conferred on him by virtue of their designation".[16][17] The original PCSOs recruited in 2002 by the Metropolitan Police received only 3 weeks' training, which was criticised as too little.[19] The training period was eventually raised, and new Metropolitan Police PCSOs are now trained for six weeks.[20] Training in other forces takes between four and eleven weeks, with the length of training depending on how close the PCSOs' authority comes to that of a regular police officer.[21][22][23][24][25][26][27]


PCSOs are trained in a variety of tasks, including: radio procedure; report writing; dealing with evidence; going to court; gathering intelligence; managing a crime scene; usage of PCSO powers under the Police Reform Act 2002 and any person powers; use of force; human rights; race and diversity; traffic direction and cordon manning; general health and safety; self-defence (including restraint techniques and the use of handcuffs or leg restraints if used by their force); and first aid. Written examinations are usually performed during training. Upon successful completion of training, there may be a passing out parade.[28]


After training a new PCSO is normally sent out on patrol with a tutor—usually an experienced PCSO—until they are able to patrol on their own.[29][30] All PCSOs go through a twelve-month probationary period after completing training.

General power of a constable to seize property

[59]

Issue (FPN) for littering, breach of dog control orders and cycling on a footpath

fixed penalty notices

Require name and address where they have reason to believe a person has committed a road traffic offence, a 'relevant offence', a licensing offence, an act of anti-social behaviour or is in possession of a controlled drug

Confiscate alcohol from persons in designated places and from under 18s, or anyone considered involved in supplying under 18s with alcohol

Seize and dispose of tobacco from under 18s

Seize (controlled) drugs under the

Misuse of Drugs Act 1971

Enter and search premises to save life or prevent serious damage to property

Seize vehicles used to cause alarm, distress or annoyance (s.59 )

Police Reform Act 2002

Remove abandoned vehicles

Stop bicycles

Control traffic

Carry out road checks

Place traffic signs

Enforce cordoned areas under the

Terrorism Act 2000

Photograph people away from a police station

Stop and search in an authorised area under the Terrorism Act 2000 if authorised and supervised by a police officer

PCSO powers vary between forces. The powers of PCSOs mainly stem from the Police Reform Act 2002, and every PCSO since 2007 has a number of standard powers that were introduced for all PCSOs regardless of which force they belong to. This is in addition to the discretionary powers that can be designated by the chief constable or commissioner of each PCSO's respective force.[52] Before 2003, the British Transport Police was unable to have PCSOs until Section 28 of the Railways and Transport Safety Act 2003 allowed the BTP Chief Constable to recruit PCSOs and designate powers to them using the Police Reform Act 2002—which previously only extended to chief constables or commissioners of territorial police forces.[53][54]


PCSOs must adhere to certain standards. Failure to do so could result in disciplinary or criminal proceedings related to misfeasance in public office or malfeasance in public office. Leeway may be given depending on the situation, as the circumstances may dictate they do not have the training or equipment to deal with a situation like a constable could. It is also accepted that PCSOs do not have to intervene in high risk situations and it is reasonable if they decide to withdraw from one. This is due to the non-confrontational purpose of their role.[55]


PCSOs are not attested constables, and therefore do not have the same powers of arrest under section 24 of the Police and Criminal Evidence Act 1984. They can, however, utilise the 'any person' powers of arrest under section 24A of the Police and Criminal Evidence Act 1984 (commonly known as a citizens' arrest). This means they are able to arrest anyone without warrant providing there are reasonable grounds to suspect they are committing, or have committed or are suspected to be guilty of an indictable or 'either-way' offence, provided the necessity criteria set out in statute are met. This covers offences such as arson, criminal damage, theft, assault, possession of a controlled drug and burglary, etc. All PCSOs can also make common law arrests in exactly the same manner as anyone to prevent a breach of the peace along with a power of entry.


Legislation exists that states that PCSOs are entitled to use reasonable force in order to effect an arrest as described above (under section 3 of the Criminal Law Act 1967), or to forcibly detain (using Police Reform Act 2002 powers) There is also a 'reasonable code of conduct' which is a legitimate and tested defence to a (technical) common assault of which the courts have accepted and has now been written into case law ([1] e.g. leading two disputing parties away from each other to prevent a fight – technically an assault as neither party has been arrested/detained at this point, but still considered otherwise lawful).


The term to detain (under the meaning of the Police Reform Act 2002) is a relatively new one, but under law, it is considered a temporary arrest (in accordance with Schedule 4, Part 1, Paragraph 2A(2)(b) of the Police Reform Act 2002). As a result, a PCSO may any person arrest someone he or she has reasonable grounds to suspect is attempting to escape from lawful custody when subject to a detention requirement (under Schedule 4, Part 1, Paragraph 2(3) of the Police Reform Act 2002). Section 38 Offences Against the Person Act 1861 also creates the offence of assault with intent to resist arrest, which also covers the "lawful apprehension/detention of himself or another".[56] This is an either-way offence, meaning that the PCSO may also any person arrest for this offence in addition to the original proposed detention.


In September 2018, Section 1 of the Assaults on Emergency Workers (Offences) Act 2018[57] created an either-way offence of any assault on any emergency worker, which includes PCSOs.


PCSOs may, subject to permission from their force, carry handcuffs and leg restraints which are both governed by the Criminal Law Act 1967 or common law and can be used in the same manner as a constable. They may use them for detaining or arresting a person using reasonable force under the powers listed. There are four forces at present whose PCSOs are currently carrying handcuffs (BTP, Dyfed-Powys Police, North Wales Police, Merseyside Police). PCSOs are also lawfully authorised to carry CS spray and a baton when on duty, although none have yet been provided by any Chief Officer of any Police Force.[17]


PCSOs have a number of other powers and abilities that they may exercise in the course of their duty:[58]


Certain additional powers which may be assigned to PCSOs by the chief constable (or commissioner in London), but which vary from force to force, include:[58]


Individual chief constables or commissioners can increase the discretionary powers their PCSOs use from the existing list.[63]


PCSO powers were further increased by the Anti-social Behaviour, Crime and Policing Act 2014 statute. This provided them with powers such as the power of a constable under Section 19 of PACE to seize any suspected criminal property or property suspected of being used in crime[59] and further traffic FPN powers.[64]

Any power or duty of a constable to make an arrest under s24 (note: this does not limit the use of s24A PACE powers)

PACE 1984

Any power or duty of a constable to stop and search an individual or a vehicle or other thing

The power of a constable, under section 36(4) of the , to perform the functions of a custody officer at a designated police station if a custody officer is not readily available to perform them

Police and Criminal Evidence Act 1984

Any power that is exercisable only by a constable of a particular rank

Any power of a constable under (a) the ; (b)the Terrorism Act 2006; (c)the Counter-Terrorism Act 2008; (d)the Terrorism Prevention and Investigation Measures Act 2011; (e)the Counter-Terrorism and Security Act 2015

Terrorism Act 2000

Any power of a constable under the to 1989

Official Secrets Act 1911

The power of a constable to make an application on behalf of the Commissioner of Police of the Metropolis under section 6 of the (applications for interception warrants)

Regulation of Investigatory Powers Act 2000

The Policing and Crime Act 2017 set out dramatic expansions to the role of PCSO. Section 28(4)(a) states a PCSO will be able to be designated with "any power or duty of a constable (other than a power or duty specified in Part 1 of Schedule 3B excluded powers and duties)". These excluded powers would be:


This bill received Royal Assent on 31 January 2017 and was subsequently passed into law.[65]

Use of force[edit]

Under a mix of legislation and common law, a PCSO can use reasonable force to arrest or detain a suspected offender. PCSOs can all use handcuffs (if their force provides them) to detain using their own detention powers or arrest using 'any person' powers when on duty. At present only four forces issue handcuffs officially.


The use of reasonable force is provided by s3 Criminal Law Act 1967, the Common Law and the Human Rights Act 1998. Reasonable force is further provided to PCSOs under Section 38(8) Police Reform Act 2002 when using a power which - in the same circumstances - would also be a power available to a Constable.[66]

Assaulting a PCSO during the course of his/her duty

Assaulting an individual assisting a PCSO during the course of his/her duty

Wilfully obstructing or resisting a PCSO during the course of his/her duty

Failing to provide personal details upon request to a PCSO

'Makes Off' Failing to provide correct personal details upon request to a PCSO

'Makes Off' Having provided false personal details upon request to a PCSO

Acting in an anti-social manner - failure to give name/address to PCSO

Acting in an anti-social manner - 'makes off' whilst detained

Acting in an anti-social manner - 'makes off' whilst detained & fails to provide name/address to a PCSO

Acting in an anti-social manner - 'makes off' whilst accompanying PCSO to a police station

Contravening a PCSO's requirement to hand over alcohol

Contravening a PCSO's requirement to surrender tobacco

Failure to stop a vehicle as directed by a PCSO

Impersonating a PCSO

The (indictable) of an emergency worker (PCSO) under Section 1 Assaults on Emergency Workers (Offences) Act 2018.[57]

common assault

The following are criminal offences in relation to PCSOs under the Police Reform Act 2002 for which a PCSO can detain, or a police constable can arrest for:


It is also an offence for a PCSO to imply that they have a power that they are not designated by their chief constable or commissioner.


This list is not exhaustive.[67]


This list comes from definitions provided under paragraph 2(3) of Schedule 5 of the Police Reform Act 2002.

Safer Neighbourhoods PCSO — Provides a uniformed presence in Safer Neighbourhood Teams, which police London's boroughs and other areas within the .

MPS district

Safer Transport PCSO — Provides a uniformed presence on buses (policing on the railways and being provided by the British Transport Police.)

London Underground

Traffic PCSO — Provides a uniformed presence by assisting the in roads policing, along with issuing penalty notices.

Traffic OCU

Counter Terrorism PCSO (known prior to 2010 as a Security PCSO) provide a uniformed presence in well known areas in London, safeguarding against terrorism.

Royal Parks PCSO — Provides a uniformed presence within the Royal Parks in the MPS District.

Aviation Security PCSO — Provides a uniformed presence, assisting the in policing of London airports.

Aviation Security OCU

Station PCSO — Acts as front counter liaison with members of the public.

Victim PCSO — Responsible for updating victims of crime about police investigations.

Safer Schools PCSO — Provides a visible familiar police presence in local schools, tackling local school and student issues. This role was disbanded in 2012 leaving only Safer Schools police officers (SSOs)in the role.

Underage PCSOs[edit]

In 2007, it was revealed that some forces recruited a large number of PCSOs under the legal recruitment age for police constables, which was 18 years and 6 months. The criterion seemed to be that such recruits must be at least 16 and their appointment must have been authorised by the chief constable of the force being applied to.[71] One such officer of the Thames Valley Police Force, 17-year-old PCSO Nadia Naeem made news.[72] The decision to appoint her and other 16- and 17-year-olds has been the subject of much debate.


On 26 November 2007, the then Home Secretary Jacqui Smith made the decision that from December 2007, all PCSOs must be 18 before they can be appointed. PCSOs under 18 years who were already appointed, or had applied prior to this ruling were allowed to hold their positions.


A few police forces including West Midlands Police, Cumbria Constabulary and the British Transport Police are accepting applications from candidates below 18 years due to the lengthy recruitment process. Candidates will therefore be able to begin training upon reaching the required age.[21][73][74]

31 January 2006, PCSO Adrian Martin, aged 45 – : Collapsed and died of heart failure while on a police cycle training course at Hendon Police College. He was the first PCSO to die on duty.[75][76]

Metropolitan Police

10 September 2007, PCSO Chris Maclure, aged 21 – (GMP): Died whilst on cycle patrol in Hindley Green Wigan when he was accidentally struck by a lorry. As a result of his death, safety was improved nationally for officers deployed on cycles. An award for GMP PCSOs the 'PCSO Christopher McClure Memorial Award for Outstanding Contribution to the Community' was made in his honour.[77][78][79][80][81]

Greater Manchester Police

28 April 2009, PCSO David Leslie Adams, aged 59 – : Died of a suspected heart attack whilst attending a road traffic collision whilst on duty in Woolverton near Frome. PCSO Adams had previously been a Traffic Warden with his Force before becoming one of the constabularies first PCSOs. During his service he won an award in 2007 for outstanding customer service in the Somerset East District at the Avon and Somerset Community Police Awards.[81]

Avon and Somerset Constabulary

Since their introduction in 2002, three PCSOs have died on duty:


The Police Roll of Honour Trust includes PCSOs in its roll of fallen officers alongside constables providing they die in operational circumstances (i.e. in the performance of a law enforcement role, including patrol).[82]

Union and Police Federation membership status[edit]

PCSOs cannot by law be members of the Police Federation, the staff association to which, by statute, all regular police officers from the rank of Police Constable to that of Chief Inspector belong. Police officers cannot by law join any trade union, but as designated, unsworn, unwarranted officers, PCSOs can, despite being employed by the Police. Most PCSOs belong to UNISON.[83] But other PCSOs are represented by PCS - Public and Commercial Services Union for PCSOs in the Metropolitan Police and TSSA - Transport Salaried Staffs' Association who represent PCSOs in the British Transport Police (BTP).[84]


Unlike police constables, PCSOs can strike. This has occurred during the 2011 Public Sector Workers strike, which was partaken in by some PCSOs.[85] [86][87] Police constables, on the other hand, cannot legally strike as a result of the Police Act 1996, although they have not been able to strike since 1919 when it was first outlawed. Police Acts do not apply to PCSOs.

Special constable membership status[edit]

Unlike other civilians employed by the police, PCSOs are usually not Special Constables, as this may cause confusion with their PCSO role, since Specials have the same powers as paid police constables.[88] Any PCSO wishing to become a Special Constable would usually be required to resign and the same would apply for any Special Constable wanting to be a PCSO.[89]

Future[edit]

It was expected that the Conservative Party might remove PCSOs in early 2010. It has been reported by the Daily Telegraph that under the Conservatives, police chiefs will no longer be given a fixed amount of money to spend only on PCSOs. Before the 2010 General Election the then Shadow Home Secretary Chris Grayling was understood to be doubtful of the effectiveness of PCSOs and was concerned that a disproportionate number of them were disciplined in 2009. He stated he would leave it up to individual chief constables to decide whether their particular police force needs PCSOs.[90] However, when interviewed by the Yorkshire Post in May 2009 he suggested that the Conservative Party may well scrap PCSOs altogether.[91]


Since the 2010 general election held on 6 May 2010, which resulted in a Conservative Party led coalition government coming to power, no police force has disbanded or announced the disbanding of its PCSOs, and many forces have continued to recruit PCSOs after the 2010 election. Such forces include Durham Constabulary in December 2011[92] and British Transport Police (BTP) in June 2011. BTP in 2012 have decided to increase their overall numbers of PCSOs. [93] The Metropolitan Police in February 2012 undertook a recruitment campaign to employ around 1000 additional PCSOs.[94]


Chris Grayling, who was possibly considering reducing or disbanding PCSOs, was not made Home Secretary after the 2010 general election. Instead, he was appointed Minister of State at the Department for Work and Pensions.[95]


In April 2012 Home Secretary Theresa May told a Home Affairs Select Committee she would leave PCSO funding and numbers to individual police forces although she did not announce any all-out plans to disband them.[63]


During the England and Wales Police and Crime Commissioner elections, 2012 the UK Independence Party (UKIP) Candidate for the post of police and crime commissioner (PCC) for Norfolk Constabulary Matthew Smith stated he was doubtful of the effectiveness of PCSOs and wanted to reduce their numbers claiming during a debate on BBC Radio Norfolk in the run up to the election that the public in his opinion were not happy with PCSOs seeing them as "Plastic Policemen" During his campaign to be the PCC he stated he would prioritise recruitment to have more Police Constables and Special Constables rather than PCSOs.[96][97][98]


All other PCC candidates for Norfolk Constabulary defended PCSOs and their role in the debate. The election for PCCs Matthew Smith is the only known candidate during the England and Wales Police and Crime Commissioner elections, 2012 who planned to reduce PCSO numbers. Although later in 2018 Norfolk Constabulary abolished its use of PCSOs and made all of its remaining PCSOs redundant.[99][100]

In fiction[edit]

Despite being in recent years the more visible aspect of British policing, PCSOs have rarely been featured in fictional television programmes or films, but there are some examples that are the exception:


The 2008 British drama film Adulthood directed by Noel Clarke starred David Ajala as PCSO Desmond "Buds".[135]


The popular long-running British police drama The Bill featured two Metropolitan Police PCSO characters; PCSO Colin Fairfax played by Tim Steed and PCSO Laura Bryant played by Melanie Kilburn. Both started at the same time in episode 278. PCSO Bryant is shown eventually becoming a police constable, accurately portraying the fact that many PCSOs go on to become constables. After both PCSOs left neither was replaced and The Bill never again portrayed PCSOs despite their common presence in real life.


Paul Abbott's long-running drama series Shameless occasionally features police community support officers. For example, in series 8 episode 19, a PCSO is seen getting out of a police vehicle and chasing Aidan Croker.


Hollyoaks the long-running British television soap opera, on Channel 4 featured for many years Carmel McQueen played by Gemma Merna who was portrayed as being a PCSO between 2009 and 2010.


PCSOs have also featured in a few comedy sketch programmes including Season 3, Episode 1 of That Mitchell and Webb Look.


PCSOs were featured in the BBC Radio 4 sitcom by Dave Lamb Hobby Bobbies.[136]


In 2009 the long running children's British comedy television series ChuckleVision featured PCSOs in Season 21, Episode 2 "Top of the Cops" where the shows main characters the Chuckle Brothers Paul & Barry Chuckle are depicted as PCSOs fresh out of training sent out on patrol for the first time.[137][138]


In 2015, a PCSO is shown guarding a crime scene on No Offence, episode 6, where he has a brief conversation with a Detective Inspector and Detective Constable.


In 2016, season 2 of the BBC series Happy Valley featured Ann Gallagher, played by Charlie Murphy, becoming a PCSO following the events of her kidnapping in the first season.

UK police ranks

Police Reform Act 2002