Business transformation

In management it has been said that business transformation involves making fundamental changes in how business is conducted in order to help cope with shifts in market environment.^[1] However this is a relatively narrow definition that overlooks other reasons and ignores other rationales.

A better understanding is achieved by considering that "transformation [..] is generally a response to two things. First, there are underlying problems or causes of organisational pain that need to be addressed. They have to be properly understood but nevertheless they are a key component. Second, there is a desire by the top management and other senior stakeholders to use the opportunity of addressing these causes in ways that fundamentally alter the paradigm of the organisation."^[2] Others describe Business Transformation as "the process of fundamentally changing the systems, processes, people and technology across a whole business or business unit. As such, a business transformation project is likely to include any number of change management projects, each focused on an individual process, system, technology, team or department."^[3]

To increase or market share

revenue

To improve

customer satisfaction

To

cut costs

The need for business transformation may be caused by external changes in the market such as an organisation's products or services being out of date, funding or income streams being changed, new regulations coming into force or market competition becoming more intense. This management approach may also incorporate business process reengineering (BPR).^[4] However application of BPR does not of itself constitute a business transformation, the outcome should be the deciding factor as to whether any activity is truly transformational or simply improvement. Other methods like Lean or Six Sigma are rooted in incremental improvement rather than paradigm shifts in the way things are done:

Recognising the need to change and gaining consensus amongst stakeholders that change is necessary

Agreeing what form the change should take, the objectives of the change and a that describes a better future

vision

Understanding what the organisation is changing from and what needs to change in detail

Designing the new organisational way of working and its support and management

Testing and implementing changes, usually in waves (this may take place over a number of years)

Bedding in the change so that the organisation cannot move back to how it was and achieves the intended benefits

Business transformation is achieved by one or more of: realigning the way staff work, how the organisation is structured, the core product or service portfolio of the business and how technology is used. Typically organizations go through several stages in transforming themselves:^[5]

Business transformation can lead to developing new competencies and making better use of existing competencies.^[6]

' transformation and restructuring (around 2009)^[7]

General Motors

's Delivering Quality First programme (since 2011)^[8]

BBC

's pivot from consumer to enterprise (around 2009-2010)^[9]

Box

' strategic transformation programme in response to low cost airlines (around 2004-2005)^[10]

British Airways

Examples of organisational transformation include: