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Carrefour

Carrefour (French pronunciation: [kaʁfuʁ] ) is a French multinational retail and wholesaling corporation headquartered in Massy, France. The seventh-largest retailer in the world by revenue, it operates a chain of hypermarkets, groceries stores and convenience stores, which, as of December 2021, comprised 13,894 stores in over 30 countries.[4]

For other uses, see Carrefour (disambiguation).

Company type

1 January 1958 (1958-01-01)

,
France
Increase 13,894 stores (2021)[1]

[2]
Increase 81.25 billion (2021)[3][1]
  • Increase 35.28 billion (France)
  • Increase 21.28 billion (Europe)
  • Increase 13.89 billion (Latam)
  • Increase 2.49 billion (Taiwan)
Increase €2.27 billion (2021)[3][1]
  • Decrease 768 million (Latam)
  • Increase 757 million (France)
  • Increase 718 million (Europe)
  • Decrease 78 million (Taiwan)
  • Negative increase -49 million (global functions)

Increase €1.07 billion (2021)[3]

Increase €47.67 billion (2021)[3]

Increase €11.83 billion (2021)[3]

Decrease 319,565 (2021)[1]

History[edit]

The first Carrefour shop (not a hypermarket) opened in 1960, within suburban Annecy, near a crossroads (hence the name ― carrefour means crossroads in French). The group was created in 1958 by Marcel Fournier, Denis Defforey and Jacques Defforey,[5] who attended and were influenced by several seminars in the United States led by "the Pope of retail", Bernardo Trujillo.


The Carrefour group was the first in Europe to open a hypermarket, a large supermarket, and a department store under the same roof. They opened their first hypermarket on 15 June 1963 in Sainte-Geneviève-des-Bois, near Paris.[6]


In April 1976, Carrefour launched a private label Produits libres (free products – libre meaning free in the sense of liberty as opposed to gratis) line of fifty foodstuffs, including oil, biscuits (crackers and cookies), milk, and pasta, sold in unbranded white packages at substantially lower prices.


In 1999, it merged with Promodès, better known through its retail banners Continent (hypermarkets) or Champion (supermarkets), one of its major competitors in the French market.


In September 2009, Carrefour updated its logo.[7]


In May 2011, Carrefour reviewed its business situation under conditions of stagnant growth and increasing competition in France from rivals including Casino Guichard-Perrachon SA, and decided to invest €1.5  billion ($2.22  billion) to introduce the supermarket concept of Carrefour Planet in Western Europe.


In April 2015, Brazilian businessman Abílio Diniz revealed he was in talks to raise his 5.07 per cent stake in Carrefour and has the support of shareholders to take a board seat.[8]


On 9 June 2017, the board of directors chose Alexandre Bompard as the new chairman and chief executive officer of Carrefour with effect as of 18 July 2017.[9]


In 2017, Carrefour began working with a small French start-up, Expliceat, on a trial basis.[10] Expliceat built a commercial mill that is designed to crumb down leftover bread. It rents the mill to commercial bakeries and then uses the crumb to bake cookies, muffins and pancakes.


In January 2018, Alexandre Bompard announced a strategic plan for the company, entitled "Carrefour 2022", that seeks to make Carrefour the "leader of the food transition for all". The plan includes measures for better food and package sustainability, limitation of food waste, development of organic products, e-commerce partnerships, and two billion euros in annual investments from 2018 as well as organisational and cost reduction measures.[11][12]


In the exceptional context of the COVID-19 pandemic, Carrefour is the first retailer to join C'est qui le Patron ? initiative to share its additional incomes related to COVID-19 to support people who are suffering from the current situation. According to co-founder Nicolas Chabanne, 100,000 euros have been paid out, then 50,000 euros each week until 11 May.[13]


Carrefour's Board of Directors has decided to reduce by 50% the dividend proposed for 2019. The dividend is now €0.69 per share (versus €0.46 per share).[14]


Until the end of the year, Alexandre Bompard and all the members of Carrefour Group's board of directors have decided to waive 25% of their director's fees. These savings will be used to finance solidarity actions for the company's employees, both in France and abroad.[15]


Alexandre Bompard has decided to waive 25% of his fixed salary for a period of two months. To express his gratitude to his personnel in the field, he has decided to offer an exceptional bonus of €1,000 net to 85,000 employees in France.[15][16]

1960-1963

1960-1963

1963-1966

1963-1966

1966-1972

1966-1972

1972-1980

1972-1980

1980-1982

1980-1982

1982-2009

1982-2009

2009-Present

2009-Present

Austria – In 1976 Carrefour opened a store in the at the southern edge of Vienna. Due to limited success, the store closed soon after. Carrefour has not made any other attempt at entering the Austrian market after that.

Shopping City Süd

Bulgaria – From 2009 to 2011 Bulgaria opened eight locations (five hypermarkets and three supermarkets) in , Plovdiv, Pleven, Varna, Burgas and Ruse. In 2010, Carrefour and Marinopoulos Group, the largest retail group in Greece, established a franchise company MSC Bulgaria to develop hypermarkets and supermarkets under the Carrefour banner within Southeastern Europe. In June 2016 the owner of the franchise for Bulgaria declared bankruptcy and the stores were closed.

Sofia

Chile – Carrefour opened six supermarkets in between 1998 and 2003. However, Carrefour never surpassed a 3% market share in the country and their assets in Chile were sold to D&S in 2003.[62]

Santiago de Chile

China – Carrefour entered China in 1995. In 2007, Carrefour opened 22 stores in China – where the company broke its record for store openings in a one-year period. It was the leading foreign retailer in terms of sales figures, until 2008 and has since lost its No. 1 position in China to . In 2019, Carrefour sold 80% equity of Carrefour China to local retail comglomorate Suning.com at €620 million, marking the company's exit from China.[63]

Walmart

Colombia – In October 2012, Carrefour sold all 72 stores in Colombia to Chilean retailer for $2.6  billion, with Cencosud converting all existing Carrefour hypermarkets to its Jumbo and Metro brands. Carrefour pulled out of Colombia to focus on its core markets.[64]

Cencosud

Cyprus – In 2017, all of the Carrefour stores were sold to a Greek supermarket brand and underwent a major rebranding, to reflect the brand that now owns the stores.

Sklavenitis

Czech Republic – In September 2005, Carrefour sold eleven stores in the Czech Republic to , the largest UK retailer. Tesco paid €57.4  million as well as its stores in Taiwan. Carrefour opened its first store in 1998 in the Czech Republic. The stores use the Tesco name and brand now.

Tesco

Germany – The only store in Germany was opened in 1977 in as a joint venture with Delhaize le Lion and German retailer Stüssgen (later part of REWE Group). Due to problems with a new building permit process and the associated difficulties in opening new locations, the store was sold in 1979 to the German retailer Massa.[65]

Mainz-Bretzenheim

Hong Kong – On 18 September 2000,[67] Carrefour closed its stores in Hong Kong after complaints from manufacturers about selling products (especially electronics) at prices far below those of its competitors.[68] A company spokesman said at that time that the closures were due to "difficulties in finding sites suitable for developing its hypermarket concept and quickly acquiring a significant market share". Carrefour entered the Hong Kong market in December 1996 with a store in Heng Fa Chuen and later added stores in Tsuen Wan (Skyline Plaza), Tuen Mun, Yuen Long and Tsim Sha Tsui. Plans to open additional stores in Ma On Shan, Tseung Kwan O and Yau Tsim Mong had been cancelled.[67]

[66]

India – Carrefour operated stores in India under the name Carrefour Wholesale Cash & Carry. The first store opened on 30 December 2010 in Shahdara, Delhi.[69] This was followed by a store in Jaipur in late 2011 and one in Meerut in October 2012, Agra in December 2013. Prior to September 2012, India's foreign direct investment (FDI) policy did not allow foreign companies to open multi-brand retail stores in the country. However, 100% FDI in cash-and-carry has been permitted since 1997. As a result, most global retailers, including Carrefour, opted for the cash-and-carry route in India. A new FDI policy, allowing up to 51% FDI in multi-brand retail, came into effect on 20 September 2012.[70][71] On 8 July 2014, Carrefour announced that it would shut down its Indian operations and close its five wholesale stores by the end of September.[72]

cash and carry

Indonesia – The first Carrefour branch in Indonesia opened on 14 October 1998 in region of Jakarta, following the end of 1997 Asian financial crisis and the subsequent fall of Suharto. In 2012, after operating independently, Carrefour Indonesia was bought by CT Corp and its shares are owned by Chairul Tanjung.[73][74] CT Corp developed Transmart in 2014, a subsidiary of CT Corp operated by PT Trans Retail Indonesia (formerly PT Carrefour Indonesia, PT Contimas Utama Indonesia, PT Cartisa Properti Indonesia and PT Carti Satria Megaswalayan) and named after CT Corp's television networks Trans TV.[75] It also developed Groserindo, a grocery store also largely operated by Carrefour.[76] Carrefour officially left the nation in 2020, and CT Corp rebranded all remaining branches as Transmart.[77]

Cempaka Putih

Japan – In 1999 Carrefour's Japanese subsidiary, Carrefour Japan Co. Ltd., opened. The first Carrefour in Japan opened in a suburb of Tokyo in December 2000. In January and February 2001 new Carrefour stores opened in Tokyo and Osaka. Sales were initially strong, but, as Miki Tanikawa of The New York Times wrote, "...10 months later, there is barely a line for most of the day at cash registers of most Carrefour stores here. Lengthy aisles of goods ranging from clothes to bicycles are mostly empty."[79] In early 2003, Carrefour sold its 8 hypermarkets to AEON Group and on 10 March 2005, the subsidiary's name changed to AEON Marché Co., Ltd.[78] The stores were still operated in the Carrefour name until 31 March 2010, when the license expired.[80]

[78]

Kazakhstan – In the summer of 2017, the one and only Carrefour hypermarket closed down in as a result of the loss of value of the Tenge currency.

Almaty

Malaysia – Carrefour entered Malaysia in 1994 and sold its 26 hypermarkets to in November 2012.[81] The hypermarkets was rebranded as AEON BIG, and operates with an orange logo, compared to the magenta logo used by its parent company and existing JUSCO stores in the country. The outlets in Kota Damansara and Jalan Ipoh were the first to be changed from Carrefour to AEON BIG;[82]

AEON Group

Mexico – In March 2005, Carrefour sold its 29 hypermarkets in Mexico to . Carrefour opened its first store in 1994 in Mexico;

Chedraui

North Macedonia – In October 2012, Carrefour opened its first store in . The store was part of the brand City Mall that opened the same day in Skopje. By the end of summer 2014, there were plans to open the second store in Tetovo. Carrefour shut down operations in North Macedonia because of debt.[83]

Skopje

Portugal – Carrefour entered Portugal by buying its first stores in 1991 – two hypermarkets in Telheiras (a neighbourhood of Lisbon) and Vila Nova de Gaia. In July 2007 Carrefour sold all of its 12 hypermarkets and 9 fuel stations to Sonae for €662  million. Also included were 11 licenses for opening new commercial spaces. Currently, only 365 hard-discount supermarkets such as Minipreço are supported by Carrefour in Portugal, not included in the takeover.

Euromarché

Russia – Carrefour entered the Russian market in the summer of 2009. In October 2009, only a month after it opened its second hypermarket in the country, Carrefour announced it was exiting Russia.

Singapore – In 2012, Carrefour's stores were primarily replaced by Giant Hyper () and Cold Storage.

Suntec City

Slovakia – In 2018, Carrefour pulled out of the Slovak market, after 17 years of operation in the country.

[84]

South Korea – Carrefour entered the Korean market in 1996 with their first store in and operated 32 stores across the country at its peak in its final year, 2006. Carrefour was confident they would dominate the market, and by 1999 invested a total of $925 million USD into the Korean venture – more than any other foreign company in the Korean market at that time. Carrefour Korea enjoyed mediating success initially, gaining traction for unseen low prices and standing above its competitors. But the rise quickly ended when the Asian Financial Crisis struck South Korea in late 1997. Carrefour's reputation suffered a blow when they were exposed smuggling real estate in South Korea to international recipients. Alongside the reluctance of people spending in the midst of the financial crisis, boycotts ensued, beginning Carrefour's eventual demise. Complaints of Carrefour Korea's poor service quality grew, citing pushing products unfit for the Korean market and significantly soured relationships between the executives and the labour unions. With the company's attitude becoming reckless to its clients and suppliers, clients would boycott again while suppliers began refusing association with Carrefour Korea. With the company stained with controversial negativity, Carrefour Korea sold all their stores to E-Land and exited the Korean market in April 2006. Shortly after, E-Land sold their supermarket asset to Homeplus, recognized as Carrefour Korea's spiritual successor.[85]

Bucheon

Switzerland – In August 2007 Carrefour sold its 12 hypermarkets in Switzerland to Swiss retailer for $390  million;[86]

Coop

Syria – Carrefour previously opened a store in in Aleppo in 2009[87] and operated until the mall was destroyed during the Syrian Civil War on 16 October 2014 when the mall was destroyed and permanently closed.[88]

Shahba Mall

Thailand – Carrefour's business in Thailand was sold to Supercenter Public Company Limited, the owner of Big C hypermarket stores in Thailand, due to complaints. The transaction was completed in March 2011, with the Suwinthawong branch being the first store converted from Carrefour to Big C.[89] Carrefour entered the Thai market in 1996.

Big C

United Kingdom – Carrefour opened the first of several hypermarkets in the UK in September 1972 in , South Wales, in a joint partnership with a UK company Wheatsheaf and Distribution & Trading Ltd, followed by stores at the Telford Centre, Chandler's Ford, Minworth, Patchway and Swindon.[90] The Dee Corporation later acquired the stores in the early 1980s; they continued to trade under the Carrefour name, while some other existing smaller sites were rebranded as Carrefour. In the 1980s, new stores were opened at the MetroCentre in Tyne and Wear, and the Merry Hill Shopping Centre in the West Midlands, before being rebranded under the now-defunct Gateway chain in 1988. In 1990, the stores were sold to Asda. The initial Caerphilly store was redeveloped in the 1990s; however, the original 1970s hypermarkets at Chandler's Ford, Minworth and Patchway (Cribbs Causeway) still exist as large Asda Supercentres.[91] Since July 2011, online supermarket Ocado has sold a range of Carrefour products in the UK.[92]

Caerphilly

United States – Carrefour opened its first hypermarket in the United States in , Pennsylvania, in March 1988, across from the Franklin Mills shopping mall (now Philadelphia Mills). Despite the large selection, the store was generally derided for its poor conditions, and most of the time, many of the 61 checkout lanes in the store were deserted. In 1992, another location opened in Voorhees Township, New Jersey. Both stores closed because of financial debt in 1993. The Voorhees store was broken up into many smaller stores, while the Philadelphia location became a Walmart and a Dick's Sporting Goods.

Philadelphia

Uzbekistan - Carrefour previously opened hypermarkets in Uzbekistan on 2021, which were franchised by Majid Al-Futtaim, however all stores in Uzbekistan closed in 2023.

Vietnam – Carrefour had two stores at until 2004. The stores were later converted into Lotte Mart branches.

Ho Chi Minh City

Carrefour Foundation[edit]

The Carrefour Foundation (Fondation d'Enterprise Carrefour) is a philanthropic fund created by Carrefour in 2000 to support social welfare programmes 'linked to [its] core business as a retailer' in countries the company operates and in countries where its suppliers are located.[93]

(as Carrefour Mobile);

Belgium

(as Carrefour Mobile);

France

(as Carrefour Móvil);

Spain

(as 1Mobile, also known as UNO Mobile or Carrefour UNO Mobile);

Italy

(as Carrefour Mobile);

Greece

(as Carrefour Mova Mobile);

Poland

(as Carrefour Mobile).

Brazil

Carrefour Mobile is a Mobile Virtual Network Operator (MVNO) owned by Carrefour.[153]


Carrefour offers its mobile telephony services in:


Carrefour first launched its mobile service in Belgium, in partnership with Effortel and using Effortel Technologies as Mobile Virtual Network Enabler (MVNE), on the existing BASE network infrastructure.


In France, this offer was launched by exploiting the infrastructure of the Orange network and using the company Experian as MVNE. This operator first offered prepaid offers, and since September 2007 has offered packages. Carrefour Mobile's offer is in competition with that offered by A-Mobile, of the Auchan group.


Since then, Carrefour has launched a service in several other countries, in particular, Carrefour was the first MVNO in Italy, launching the service in June 2007, in partnership with Effortel.


On 24 September 2012 the MVNO offer stopped in France but the brand maintained a specific offer provided by Orange.

Groupe Casino

Companies of France

European Retail Round Table

List of companies of France

List of hypermarkets

Carrefour Marinopoulos

Edit this at Wikidata

Official website

Yahoo! – Carrefour SA Company Profile

The history-book of Yves Soulabail, , Le Loup Hurlant Editions, 2010.

Carrefour Un combat pour la liberté