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Conversation

Conversation is interactive communication between two or more people. The development of conversational skills and etiquette is an important part of socialization. The development of conversational skills in a new language is a frequent focus of language teaching and learning. Conversation analysis is a branch of sociology which studies the structure and organization of human interaction, with a more specific focus on conversational interaction.

This article is about human communication. For other uses, see Conversation (disambiguation).

Bringing Up Baby (1938)

His Girl Friday (1940)

The Big Sleep (1946)

Much Ado About Nothing (1993)

Aspects[edit]

Differences between men and women[edit]

A study completed in July 2007 by Matthias Mehl of the University of Arizona shows that contrary to popular belief, there is little difference in the number of words used by men and women in conversation.[9] The study showed that on average each gender uses about 16,000 words per day.

Between strangers[edit]

There are certain situations, typically encountered while traveling, which result in strangers sharing what would ordinarily be an intimate social space such as sitting together on a bus or airplane. In such situations strangers are likely to share intimate personal information they would not ordinarily share with strangers. A special case emerges when one of the travelers is a mental health professional and the other party shares details of their personal life in the apparent hope of receiving help or advice.[10]

Narcissism[edit]

Conversational narcissism is a term used by sociologist Charles Derber in his book, The Pursuit of Attention: Power and Ego in Everyday Life.


Derber observed that the social support system in America is relatively weak, and this leads people to compete mightily for attention. In social situations, they tend to steer the conversation away from others and toward themselves. "Conversational narcissism is the key manifestation of the dominant attention-getting psychology in America", he wrote. "It occurs in informal conversations among friends, family and coworkers. The profusion of popular literature about listening and the etiquette of managing those who talk constantly about themselves suggests its pervasiveness in everyday life".[11]


What Derber describes as "conversational narcissism" often occurs subtly rather than overtly because it is prudent to avoid being judged an egotist.


Derber distinguishes the "shift-response" from the "support-response". A shift response takes the focus of attention away from the last speaker and refocuses on the new speaker, as in: "John: I'm feeling really starved. Mary: Oh, I just ate." Whereas a support response maintains the focus on the last speaker, as in: "John: I'm feeling really starved. Mary: When was the last time you ate?"

Artificial intelligence[edit]

The ability to generate conversation that cannot be distinguished from a human participant has been one test of a successful artificial intelligence (the Turing test). A human judge engages in a natural-language conversation with one human and one machine, during which the machine tries to appear human (and the human does not try to appear other than human). If the judge cannot tell the machine from the human, the machine is said to have passed the test. One limitation of this test is that the conversation is by text as opposed to speech, not allowing tone to be shown.

One's self[edit]

Also called intrapersonal communication, the act of conversing with oneself can help solve problems or serve therapeutic purposes like avoiding silence.

Milton Wright wrote The Art of Conversation, a comprehensive treatment of the subject, in 1936. The book deals with conversation both for its own sake, and for political, sales, or religious ends. Milton portrays conversation as an art or creation that people can play with and give life to.

Kerry Patterson, Joseph Grenny, Al Switzler, and Ron McMillan have written two books on conversation. The first one, Crucial Conversations: Tools for Talking When Stakes are High, McGraw-Hill, 2002, teaches skills for handling disagreement and high-stakes issues at work and at home. The second book, Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, McGraw-Hill, 2013, teaches important skills for dealing with accountability issues.

New York Times bestselling

Difficult Conversations: How to Discuss What Matters Most (Viking Penguin, 1999), a book by Bruce Patton, Douglas Patterson and was one of the work products from the Harvard Negotiation Project. This book built on, and extended the approach developed by Roger Fisher and William Ury in Getting To Yes: Negotiating Agreement Without Giving In (Houghton Mifflin, 1981). The book introduced useful concepts such as the Three Conversations (The 'What Happened' Conversation, The Feelings Conversation, and The Identity Conversation), Creating a Learning Conversation, and Collaborative Problem Solving.

Sheila Heen

Charles Blattberg has written two books defending an approach to politics that emphasizes conversation, in contrast to negotiation, as the preferred means of resolving conflict. His From Pluralist to Patriotic Politics: Putting Practice First, Oxford and New York: , 2000, ISBN 0-19-829688-6, is a work of political philosophy; and his Shall We Dance? A Patriotic Politics for Canada, Montreal and Kingston: McGill-Queen's University Press, 2003, ISBN 0-7735-2596-3, applies that philosophy to the Canadian case.

Oxford University Press

Paul Drew & – Talk at Work, a study of how conversation changes in social and workplace situations.

John Heritage

Amusing Ourselves to Death (Conversation is not the book's specific focus, but discourse in general gets good treatment here)

Neil Postman

Deborah Tannen

That's Not What I Meant!

A Good Talk: The Story and Skill of Conversation (published 2010)

Daniel Menaker

; Slade, Diana (2006). Conversation: From Description to Pedagogy. ISBN 978-0521814263.

Thornbury, Scott

Warren, Martin (2006). . ISBN 978-9027253958.

Features of Naturalness in Conversation

How to listen so others will feel heard, or listening first aid (University of California). Download a one-hour seminar on empathic listening and attending skills.

Empathic listening skills

"The art of conversation", Economist, 19 December 2006