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Reputation

The reputation or prestige of a social entity (a person, a social group, an organization, or a place) is an opinion about that entity – typically developed as a result of social evaluation on a set of criteria, such as behavior or performance.[1]

For the album by Taylor Swift, see Reputation (album). For other uses, see Reputation (disambiguation).

Reputation is a ubiquitous, spontaneous, and highly efficient mechanism of social control.[2] It is a subject of study in social, management,[3] and technological sciences.[4] Its influence ranges from competitive settings, like markets, to cooperative ones, like firms, organizations, institutions and communities. Furthermore, reputation acts on different levels of agency: individual and supra-individual. At the supra-individual level, it concerns groups, communities, collectives and abstract social entities (such as firms, corporations, organizations, countries, cultures and even civilizations). It affects phenomena of different scales, from everyday life[5] to relationships between nations. Reputation is a fundamental instrument of social order, based upon distributed, spontaneous social control.


The concept of reputation is considered important[6] in business, politics, education, online communities, and many other fields, and it may be considered as a reflection of a social entity's identity.

the broad view:

[12]

the specific view:

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Causes of reputation are seen to reside in stakeholder experiences. Stakeholder experiences relate to a company's day-to-day business operations, its branding and marketing and "noise" in the system, such as the media and word of mouth. Further causes of reputation may include the perceived innovativeness of a company, the customers' expectations, the (perceived) quality of the company's goods and services and the subsequent customer satisfaction, all of which differ according to the respective customers' cultural background.

[50]

The consequences of reputation reside in the behaviors (supportive or resistant) that stakeholders demonstrate towards a company. Behaviors such as advocacy, commitment, and cooperation are key positive outcomes of a good reputation. Boycotts and lawsuits are key negative outcomes of a bad reputation.

[51]

Alsop, R (2004). The 18 Immutable Laws of Corporate Reputation: Creating, Protecting, and Repairing Your Most Valuable Asset,  978-0-7432-3670-6

ISBN

Barnett, M. et al. (2006). Corporate Reputation: The Definitional Landscape, in: Corporate Reputation Review, 1/2006

Bourne, P. E.; Barbour, V. (2011). . PLOS Computational Biology. 7 (6): e1002108. Bibcode:2011PLSCB...7E2108B. doi:10.1371/journal.pcbi.1002108. PMC 3127799. PMID 21738465.

"Ten Simple Rules for Building and Maintaining a Scientific Reputation"

Burkhardt, R. (2007). Reputation Management in Small and Medium-sized Enterprises,  978-3-8366-5825-6

ISBN

(1996). Reputation. Realizing Value from the Corporate Image, ISBN 978-0-87584-633-0

Fombrun, C.

Greco, M.; Branca, A. M.; Morena, G. (2010). An Experimental Study of the Reputation Mechanism in a Business Game, , SAGE. Full text Archived 2011-08-23 at the Wayback Machine.

Simulation & Gaming

Jackson, K.T. (2004). Building Reputational Capital: Strategies for Integrity and Fair Play that Improve the Bottom Line,  0-19-516138-6

ISBN

Jazaieri, H., Logli Allison, M., Campos, B., Young, R. C., & Keltner, D. (2018). Content, structure, and dynamics of personal reputation: The role of trust and status potential within social networks. Group Processes & Intergroup Relations.

[1]

Klewes, Joachim & Wreschniok, Robert (2010). Reputation Capital: Building and Maintaining Trust in the 21st Century. Springer.  978-3-642-01629-5.

ISBN

McElreath, R. (2003). Reputation and the evolution of conflict. , 220(3):345–57. Full text

Journal of Theoretical Biology

Wilkinson, Shannon M. (2012). Online Reputation Management Frequently Asked Questions.

Online Reputation Frequently Asked Questions

Reputation by Roger Dingledine, Michael J Freedman, David Molnar, David Parkes, Paul Syverson